Shipping & Returns
© 2024 U.S Royal Outlet. All rights reserved.
Shipping Policy
Worldwide Shipping through DHL
We are pleased to offer worldwide shipping for all our products using DHL, ensuring your items arrive safely and efficiently.
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Delivery Time: All orders are processed and shipped within 1-2 business days. You can expect your delivery within 5 working days from the date of shipment.
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Packaging: Each product is packed securely to prevent damage during transit, ensuring it arrives in perfect condition.
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Customs and Taxes: Please note that any applicable taxes or customs clearance fees are the responsibility of the recipient and must be paid upon delivery. We recommend checking your local customs regulations for more information.
Thank you for choosing us, and we look forward to serving you!
Return & Exchange Policy
Returns and Exchanges
We want you to be completely satisfied with your purchase. Our return and exchange policy is as follows:
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Return and Exchange Availability: Returns and exchanges are currently accepted within the UAE only. We are working to expand this service to the USA soon. For customers in other countries, returns are accepted only in cases of faulty products or issues.
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Condition for Returns: To qualify for a return or exchange, the product must be in its original condition and packaging. We ensure that our products undergo thorough inspection during processing, packing, and before shipping to maintain a 99.9% fault-free guarantee.
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Faulty Products: In the rare event that you receive a product with defects or issues, please contact our customer service team within 7 days of receiving your order for assistance with the return or exchange process.
Thank you for choosing us, and we appreciate your understanding as we work to provide the best service possible!